FAQs
1. What is VerveCrest?
VerveCrest is an online store specializing in high-quality home decor, kitchen supplies, bathroom essentials, and smart home gadgets designed to enhance both style and functionality in your living space.
2. Where do you ship?
We offer shipping across US and select international locations. Shipping availability depends on the product and destination.
3. How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary based on location:
- Domestic orders: 5-10 business days
- International orders: 10-20 business days
4. Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. Check our shipping policy for details on minimum order requirements.
5. What is your return and refund policy?
We accept returns for damaged or defective items within 7-14 days of delivery. Please contact us at ty.jones25@icloud.com with your order details for assistance.
6. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your package through our website or the courier’s tracking system.
7. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options. In select regions, we may also offer cash-on-delivery (COD).
8. Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 12 hours of placing them. Once an order is processed or shipped, changes may not be possible. Contact us as soon as possible for assistance.
9. Do you offer discounts or promotions?
Yes! We regularly offer special discounts, promotions, and exclusive deals. Sign up for our newsletter and follow us on social media to stay updated.
10. How can I contact customer support?
You can reach our customer support team via email at ty.jones25@icloud.com or through our contact page. We aim to respond within 24-48 hours.